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ROCK
SHOH
December, 1995
Dear RockShox Customers:
As you may know, a number of our JUDY customers are experiencing oil leaks
from the cartridges. This problem effects the JUDY suspension forks and not
the rest of our product line because the JUDY cartridge design concept is
unique. Not all JUDY’s are affected, but any is too many.
Since we first heard about this problem, we have made a number of improve-
ments to the cartridge body and assembly with even more improvements on
the way. We feel we have corrected the problem with the units currently in
production, however, some cartridges in the field could still develop this
leakage problem.
This experience has taught us that our test standards, already among the best
in the industry, were not high enough. Consequently, we have revamped our
test procedures and are investing in more sophisticated equipment designed
to catch these bugs before you, our customers do. This will enable us to
produce a much higher quality, more reliable product, and it will also lead
to greater advances in performance. •
If you have a leaking cartridge, call us direct at 1.800.677.7177. We will be
happy to answer your questions and replace your cartridge free of charge.
Until this problem is behind us, RockShox will extend warranty protection
on all JUDY cartridges.
On behalf of all of us here at RockShox, I sincerely apologize for the
inconvenience this may have caused and I thank you for your patience as
we work through the solutions.
Sincerely,
Paul Turner
Founder and VP Research & Development
. • 408
. _ 5.7465 FAX 408.232.7496